Live Service Desk: ONLINE
WhatsApp Response: < 5 Mins
256-Bit Encrypted Help Line
WhatsApp Support
Chat directly with an active Mevonpay agent on WhatsApp for instant assistance.
Start WhatsApp Chat
Developer API Hub
Technical assistance for webhooks, SDKs, and merchant payout endpoints.
Read API Docs
Emergency Account Freeze
Lost card or suspected unauthorized access? Freeze your wallet immediately.
Freeze Account

Head Office Details

Our support specialists are available around the clock to assist with wallet transactions, virtual card setup, or merchant POS support.

Headquarters Address
22, AL-KANYA PLAZA, TITIN DAN HASSAN, NAIBAWA, KUMBOTSO, KANO STATE
Calling Helpline
+234 803 956 7052
WhatsApp Chat Desk
+234 803 956 7052
Official Support Email
support@mevonpay.com.ng

Send Us A Direct Ticket

Select your inquiry department below to route your ticket directly to the appropriate operations team.

Resolution Commitment (SLA)

WhatsApp & Phone
< 5 Mins
Instant phone and WhatsApp assistance.
Tier 2 Technical
< 2 Hours
POS hardware dispatch and API webhooks.
NIBSS Disputes
24 Business Hrs
Interbank reversal settlements with custodial MFB.
Regulatory Integrity Notice:
Mevonpay is operated by MEVON FINANCE LIMITED (RC: 9689996). Custodial banking services and interbank settlement processing are provided by Rubies Microfinance Bank, licensed by the Central Bank of Nigeria (CBN) and insured by the NDIC.

Support FAQs

Most transfers settle within seconds via NIBSS. If your recipient bank is experiencing network delays, the session ID is logged automatically. Unsettled funds are automatically reversed or credited within 24 business hours.
Once your merchant account verification (Level 3 KYC) is completed, POS devices are configured and dispatched within 24 to 48 business hours to your registered physical address.
Log into your merchant dashboard, navigate to Developer Settings, complete identity verification, and generate live secret/public keypairs. Full guide is available on our Documentation page.